Have you ever had a browser tab freeze in the middle of something in ServiceNow? It usually happens when a script takes longer than expected or a form tries to process more than it should. The page stops responding, and you sit there wondering if you should refresh or open incognito.

There’s a small command that can save you in these moments: cancel_my_transaction.do.

What it does

When your session gets stuck, ServiceNow is usually busy running a transaction in the background. This endpoint tells the platform to stop whatever is running so the session can recover. No need to reload the whole page or log in again.

How to use it

• Take the URL of the tab that froze.
• Add /cancel_my_transaction.do at the end.
• Press Enter.

Example:
https://yourinstance.service-now.com/cancel_my_transaction.do

If the issue was caused by a long-running transaction, the session unlocks right away.

Before you rely on it

There are a few things to keep in mind:

• Canceling a transaction can drop any work that wasn’t saved.
• If the action was part of a bigger process, stopping it might leave that process incomplete.
• It’s a recovery tool, not something you should use to skip slow operations on purpose.

Closing thoughts

This little endpoint won’t solve every freeze, but it helps when you’re stuck and don’t want to start over. It’s a small trick that makes life easier when you work on the platform every day.